Free warranty policy - Swiwin Products

RC Team guarantees that, under the following conditions during the warranty period starting from the date product is purchased, warranty service will be provided freely, customers no need to pay for the spare parts replacement Please contact RC Team for more details of the services.

1.The following conditions must be met for warranty service:
a. The warranty period is 1 year from the date of product sale or 25 hours from the cumulative operation time of the product.
b. During warranty period, product is normal used, as intended by the manufacturer.
c. No unauthorized disassembling, modification or installation has been performed
d. Labels, Serial Numbers, waterproof mark, false proof mark, etc. show no signs of tampering or altering

2. Following situations are not subject to warranty service conditions:
a. Crash or burning caused by non-manufacturing factors.
b. Damage caused by unauthorized modification, disassembling or shell opening which did not follow the instruction of official manuals.
c. Damage caused by improper installation, or incorrect use or operation despite of the guidance of manuals.
d. Damage caused by any flights which didn’t follow the instructions of the manuals.
e. Damage caused by operation in bad weather (i.e. strong wind, rain, sand/dust storm, etc.)
f. Damage caused by operating the unit in an electromagnetic interference environment (i.e. mining area, radio transmitting tower, high-voltage wire, substation, etc.).
g. Damage caused by operating the unit in a known environment with interference with other wireless devices (i.e. transmitter, video-link, Wi-Fi signals, etc.).
h. Damage caused by operating the unit with a weight greater than safe takeoff weight.
i. Damage caused by forced flight when components have been aged or damaged.

3. Miscellaneous:
a. RC Team requests that customers are responsible for shipping costs when sending their product(s) in for return, repair or exchange. Technical staff of after-sales service centers will examine the product to identify the problem and responsibility.
b. If RC Team determines that the product(s) do not fall under the warranty, RC Team will advise the customer of the cost of repair and return delivery prior to repairing or sending the product(s).
c. If your issue is not subject to warranty or caused by non-manufacturing issue, then examination cost, material and labor cost will be charged according to the nature of the problem.
d. You can call RC Team after-sales service center for more information of maintenance process.
e. Products shipped to the warehouse must be properly packaged to prevent damage in transit. We will not be liable for poor packaging and/or lost or uninsured products.